FAQ

    Payment

    What payment methods do you accept?

    We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment via Google Pay, Apple Pay, PayPal or Amazon Pay. If you decide to use either of these methods, you’ll be taken to the corresponding website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

    Where is my refund?

    We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.myriadmart.com/account/register and follow the instructions on-screen.

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us at cs@myriadmart.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    Why has my order been canceled?

    We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Also, if fraud has been detected via our fraud protection team your order would be cancelled as well.

     

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via cs@mayriadmart.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

    Can I alter my order?

    Unfortunately, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

    When will my order arrive?

    Orders that are sourced within the U.S. will be delivered within three to ten business days. We currently do not ship outside the US. Shipping from suppliers in countries outside of the U.S. may take up to 30 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

    What countries do you ship to?

    We currently ship to the United States only and will be expanding our reach to countries worldwide shortly.

    How much is shipping?

    Shipping costs depend on the item(s) you’ve ordered.  If your order value is more than $150, we provide free shipping within the U.S.

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

    Returns

    Can I return or exchange an item?

    You can absolutely return your item to us, within 10 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

    How do I return an item?

    Please contact our customer service team via cs@mayriadmart.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

    My order has arrived but it’s not as I expected. What can I do?

    In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via cs@mayriadmart.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

    Misc

    Do you sell gift vouchers?

    Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20, $50 or $100.

    History and trust

    What makes Myriad Mart trustworthy?

    Myriad Mart has been in the eCommerce business since 2006, we have been through thick and thin with regards to finding the right platform to sell, choosing suppliers that only deal with high quality products and great customer service, and maintaining a low cost business model without affecting customer experience. We have also a highly talented security staff ensuring that every step you take on our site is routed through secure protocols, whether you are logging into your account, just browsing products, paying with your credit card, etc. Our business has been through a very riogorous verfication process from our eCommerce platform to esnure that you are dealing with a true business. Our ResllerRatings are 5 stars and we are here to address any of your concerns.

     

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